Zong CAP

Features Zong CAP

Zong CAP is a one stop solution providing marketing, communication, and customer relationship management solutions for all your business needs.
Provides a single platform for all Business communications and client management and has a user-friendly intuitive interface.
Providing its users reliability and scalability with easy to add on extensions due to growing business needs.
The best cost saving product ever launched with easy maintenance requiring no cost and technical support.
Multiple office peering independent of physical location.
Install the new Zong CAP app now and experience seamless connectivity with your team and boost your business communication.Heres a list of all the services and features offered by Zong CAP app:• IVRFor all incoming calls a welcome message/IVR is played as per configured by client administrator.
A separate IVR during call hold or call waiting.• Call recordingAll incoming and outgoing call through master number are recorded.
This feature plays an important role in accessing your team performance and customer feedback.• Reporting and AnalyticsProvides its users with calling summary of incoming and outgoing calls daily.
Daily account activation reports are generated.
Daily auto generated report for hourly KPIs.• Monitor your team performanceNow you can monitor your team performance by viewing their total calls, missed calls, incoming calls, outgoing calls, top frequent calls and top call duration.• Contact your clients more easilyEasy to use one touch dialing with interactive UI.
• Filter out your callsEasy for you to search through call history by just adding from date, to date, agent name and customer number.
This feature helps you in making timely and effective decisions.• MobilityMultiple-office peering independent of Physical Location.• Gigantic cost savingNo Maintenance Cost, ease Maintenance with No Technical Support & Cost Required.• Resource sharingExtensions shares Voice Resources of Master Number along their dedicated Resources.• ScalabilityAdd more users/extensions as you need them with Growing Business Needs